betin Privacy Policy

This privacy policy ("Policy") applies to all users of the betin platform. When you register on betin, use the service, or browse the website, you agree to comply with the terms of this Policy. This Policy supplements the Terms and Conditions and should be read as part of them.

betin places the highest importance on user privacy. We do not and will never sell your information to third parties. This Policy covers in detail the types of information we collect, the purposes for collection, the retention period, and your rights.

1 Definitions and Scope

The meaning of some key terms used in this Policy is clarified below:

• "Personal Information" means any information that can identify you directly or indirectly — such as your name, mobile number, email address, national ID number, or financial account details.
• "Platform" means betin's website, mobile app, and all associated digital services.
• "Processing" means any operation carried out on information, including collection, storage, use, modification, or deletion.
• "User" means any visitor to the betin platform, whether registered or unregistered.

This Policy applies to all users aged 18 or above (21+ to open an account on betin). If you do not agree with these terms, please refrain from using the platform.

2 What Information We Collect

betin collects user information through various methods. The types of information collected are described below:

2.1 Registration and Account Information

When you create an account on betin, we collect the following information:

• Full name, date of birth, and nationality
• Mobile number and email address
• Residential address
• National ID or passport number (for identity verification)
• Preferred payment method details (bKash, Nagad, Rocket, Upay, or bank account)

2.2 Transaction Information

Details of every deposit, withdrawal, and betting activity are stored in our system. This includes the transaction amount, time, payment method, and associated reference number.

2.3 Technical Information

When you use the platform, some technical information is collected automatically:

• IP address and device type
• Browser and operating system version
• Navigation data on the platform (which pages you visited and for how long)
• Information collected through cookies and similar tracking technologies

2.4 Support Communication Information

If you contact the customer support team via live chat or email, details of that conversation may be stored — for the purpose of improving service quality and resolving disputes.

3 Purpose of Using Information

betin uses your information only for specific and legitimate purposes. The main purposes are listed below:

We will never use your information beyond the purposes stated above. In line with the Responsible Gaming policy, betin monitors users' betting patterns — but this is for protective purposes only, not for commercial gain.

4 Information Storage and Security

4.1 Retention Period

All information is retained for as long as your account is active. After account closure, certain information may be retained for a minimum of five years in compliance with financial regulations. Information that is no longer needed is securely deleted.

4.2 Security Measures

betin uses industry-standard technology to protect your information. The main security measures are:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Server Security: The servers on which data is stored are under constant monitoring and protected by firewalls.
• Access Control: Only authorised staff can access information on a need-to-know basis.
• OTP Verification: A one-time password (OTP) is sent for sensitive operations.
• Regular Audits: Regular security tests are conducted to identify system vulnerabilities.

4.3 Data Breach

If a data breach occurs for any reason, betin will notify the affected users and the relevant authorities as quickly as possible. Every possible step will also be taken to minimise the damage.

5 Sharing Information with Third Parties

betin does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: With financial institutions such as bKash, Nagad, Rocket, Upay, and banks to complete transactions.
• Service Providers: With contracted partners for technical support, data analysis, or customer service — however, they may only use the information for the specified purpose.
• Legal Obligations: Information may need to be provided to government agencies pursuant to a court order or legal requirement.
• Company Restructuring: Information may be transferred in the event of a business merger or acquisition — however, the new party will be required to follow this Policy.

Before transferring information to a third party, betin ensures that the party maintains adequate security standards and complies with contractual confidentiality terms.

6 Cookie Policy

The betin platform uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Remember your language preferences and settings.
• Analytics Cookies: Help us understand which sections are used most.
• Marketing Cookies: Used to show relevant advertisements with your consent — you can withdraw consent at any time.

You can control or delete cookies other than essential ones through your browser settings. Please note that disabling certain cookies may partially limit the functionality of the platform.

7 User Rights

betin believes users should have full control over their own information. You have the following rights:

• Right to Access: You may request to know what information we have collected about you and how it is being used.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request deletion of your information (where there is no legal obligation to retain it).
• Right to Object: You may object at any time to the use of your information for marketing purposes.
• Right to Data Portability: You may request an export of your information in a readable format.
• Right to Withdraw Consent: Where processing requires your consent, you may withdraw that consent at any time.

To exercise these rights, contact our customer support team via live chat or email. We will normally respond to your request within 30 working days. You can find answers to further questions on this in the FAQ section.

8 Protection of Minors' Information

betin's services are for individuals aged 21 or above only. We do not knowingly collect or store information from anyone under age.

Age is verified at the time of registration. If we find that a user is under 21, that account will be closed immediately and all collected information will be deleted.

9 Marketing Communications and Consent

You may give consent to receive communications about bonuses, promotions, and special offers at the time of registration or afterwards. These communications may be sent via mobile number or email.

You may stop marketing communications at any time. To do so, update your preferences in account settings or inform the customer support team. Withdrawing consent will not affect your active account or services.

10 Changes to the Policy

betin reserves the right to amend this privacy policy as needed. If any significant changes are made, we will post a notice on the platform and notify registered users by email or SMS.

If you continue to use the platform after any changes, you will be considered to have accepted the revised policy. We therefore recommend visiting this page regularly.

11 Contact Us

If you have any questions, objections, or information-related requests regarding this privacy policy, please contact us. You can learn more about betin's background and goals on the About Us page.